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Shipping Policies Shipping Policies

Shipping and Handling:

Email addresses are needed for Tracking Purposes!
Some Shipping Charges are billed Separately.
ALL USPS SHIPMENTS - Customer is responsible for Collecting Insurance Claims

(NOTICE: Separate billing for each shipment)

CONTINENTAL US
Most domestic orders are shipped UPS ground ($9.95 minimum, see Map), Minimum Charges is indicated on the Map which is based on size, weight, and/or value. Orders over the Minimum (bulky or heavy) will be charged extra accordingly. USPS (available upon request), FOB Denver. Expedited services are available at actual costs.

ALASKA AND HAWAII:
Most orders are shipped UPS ground, or USPS (upon request), FOB Denver. Expedited services are available at actual costs.  

INTERNATIONAL:
UPS all countries served, and USPS (maximum $25.00 product value per shipment) Expedited services are available at actual costs.

BACK ORDERS:
Items not in stock are normally only back ordered at a customer's request. Back ordered items for residents in the Continental USA will be shipped as per above.

Hold Policy For Checks & Money Orders with a commit to buy:
Local customers (within 100 miles of the store): Models may be held for 3 days.
Non-local customers living within the 50 Fifty United States: Items may be held a maximum of 5 days.
For all other customers outside of the mainland United States: Items may be held a maximum of 7 days. Holds may not be extended beyond specified days. Please provide a fax number or phone number and credit card number with the expiration date unless special arrangements have been made.

HOLD POLICY FOR YOU TO THINK ABOUT A ITEM:
A item placed on hold on Monday will come off of hold on Tuesday etc.

Sales Tax:
Colorado residents will be charged the appropriate sales tax. For orders shipped outside of Colorado or the USA, it is the buyers responsibility to pay their local sales tax and import fees, if any!

Damaged Models:
In the event a customer receives a model that was damaged in shipment by UPS or DHL, please follow the following procedures:
1.) Notify Caboose Hobbies Inc and the shipping receiver office.
2.) Make sure you have the shipper number.
3.) Retain all shipping materials (carton, packing materials, etc.)
The Shipper will notify Caboose Hobbies to issue a call tag at our end. The Shipper will then pick up the shipping materials, the damaged model and the box from your address. This institutes the claim settlement. We will ensure that all corrective action is performed as quickly as possible.

USPS shipments, the customer is responsible for collecting Insurance Claims.


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500 South Broadway
Denver, Colorado, USA, 80209-4002
Hours: Mon-Fri: 10:00 - 6:00PM, Sat: 9AM - 5PM, Sun: 11:00AM - 5:00PM
Phone: (303)777-6766 - Fax: (303)777-0028 - Toll-Free(Orders Only): (800)886-1813
Email:
information@caboosehobbies.com

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