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Store Policies Store Policies

Ordering:
On-line catalog orders
Email orders
FAX/PHONE orders
In store Customer Purchases
Orders are pulled from our store stock, then processed and billed by our mail order department.
All orders are filled by date/time preference and can be limited to only one item available!
High-ticket item orders received during non-business hours are pulled for processing before opening the next business day.

Payment Methods:
We accept Visa, Master Card, Discover, American Express credit or debit cards, checks, money orders and bank drafts in U.S. currency. Sorry, no C.O.D.'s. Customers' current phone numbers (home and work) with address must appear on all orders.  If you have an unlisted phone number, we will respect your privacy. We will call you only if it becomes absolutely necessary.

Prices:
Pricing, specifications, availability, and terms may change without notice. The current Caboose Hobbies retail price is always posted. Sale and special pricing is also posted. We run our business in an honest and up-front manner. Caboose Hobbies customers are treated equally. Occasionally sale items will appear and will be so noted. Prices are not negotiable.  We reserve the right to correct pricing errors. Manufacturers may change a price on an item when released and we will change our price accordingly, keeping the same discount structure on the new price.

--Registered Trademarks--
Manufacturers and their Proprietary product lines including Road names, Abbreviations, and Logo's used on this Web Site are registered trade marks of the respective Companies! IMAGES used on this web site May be of Prototype equipment or models by the Manufacturer of another scale to represent the paint scheme, Product description will have the correct road number etc.

Consigned Items (previously owned items):
Consigned items are noted with a BC, BR, or NBC at the beginning of our SKU/Product numbers.

Returns:
A refund or credit will be provided if the item is returned by the customer within thirty (30) days from the date of sale. A telephone call, fax, or e-mail to information@caboosehobbies.com explaining the circumstances causing the return is necessary in order to receive a Returned Material Authorization (RMA) number.
(RMA) number. (Exception, see Consigned below) A RMA number is required on all returns, whether it be for refund, exchange or repair. This must also be done within the thirty (30) days from the date of sale. A copy of the sales invoice is required. A 10% restocking fee will be charged if a copy of the invoice is not included with the return.
Consigned model owners are paid 20 to 30 days after the date of sale. All consigned returned models must be received by us no later than 18 days after date of sale. Models returned without an RMA number may not be refundable.
"As-Is" items may be returned within 10 days, but the customer must pay shipping both ways and be charged a $25.00 fee. Please purchase "As-Is" items with the understanding that the item may be damaged and in need of repair.
Non-factory electronics such as lights, sound, command control, etc, are not covered under Caboose Hobbies satisfaction guarantee policy for repair, but you may still return the model for refund or exchange.
Sorry, we cannot refund shipping expenses.

Errors:
Errors can happen, Caboose Hobbies is under no obligation to honor any listing or image found to be an error.

Pre-Order Reservations & Special Orders
1. Pre Order Sale Prices expire thirty days after new announcements! We will accept Pre-Orders up and until product becomes available, but it is best to Pre-Order Early as we cannot guarantee reservations due to limited product availability! (Our Suppliers seem to run out of new announced product 30 days after some new announcements)
2. When you place your order, please provide current credit card number, including expiration date, for processing when the product arrives, include shipping instructions. If credit card information is not available, a payment in full is required at the time the order is placed!
3 . This is considered a confirmed order at these low prices and no previous contact is available when the product arrives, it is billed and shipped or held for in-store pickup! (in store customers - if you want to see the product first, you must take your chances on shelf stock and there is no notification available on this)
4 . Brass being reserved require a 10% non refundable deposit with order (if we cannot supply the deposit is refunded).
5 . Prices are subject to change by the Manufacturers. If prices are not known you will see TBA and our normal price structure will be applied!

Early Buy Special Discounted Products:
The same deposit and billing structure as mentioned in Reservations & Special Orders above applies here.  Please note: some items may take up to three years to be released. Caboose Hobbies is not responsible for delays on the part of the manufacturer.

BACK ORDERS:
Items not in stock are normally only back ordered at a customer's request. 

Hold Policy:
Local customers (within 100 miles of the store): Models may be held for 3 days.
Non-local customers living within the 50 Fifty United States: Items may be held a maximum of 5 days.
For all other customers outside of the mainland United States: Items may be held a maximum of 7 days. Holds may not be extended beyond specified days. Please provide a fax number or phone number and credit card number with the expiration date unless special arrangements have been made.

New Hold Policy For Brass Models:
If a specific customer wishes to consider a purchase, a model may be put on hold until 5:00 pm the following day (4:30 pm on Saturdays and 4:00 pm on Sundays).
If a purchase is commitment is firm and payment is pending, the specific customer has the following amount of time to have the payment to Caboose Hobbies:
Local (100 mile radius): 3 days.
Within the USA: 5 days.
International: 7 days.
If payment has not been received within the specified time limit, the model will be released from hold and available for sale to any customer.

Sales Tax:
Colorado residents will be charged the appropriate sales tax.
For orders shipped outside of Colorado or the USA, it is the buyer's responsibility to pay
their local sales tax and import fees, if any!

Damaged Models:
In the event a customer receives a model that was damaged in shipment by UPS, please follow the following procedures:
1.) Notify Caboose and the UPS shipping receiver office.
2.) Make sure you have the UPS shipper number.
3.) Retain all shipping materials (carton, packing materials, etc.)
UPS will notify Caboose Hobbies to issue a call tag at our (shipper) end. UPS will then pick up the shipping materials, the damaged model and the box from your address. This institutes the claim settlement. We will ensure that all corrective action is performed as quickly as possible.

Brass:
Brass Sales are satisfaction guaranteed.

Purchase Trades:
Caboose Hobbies may buy your used brass models. Please contact the Brass Department for further information: 303-777-6766.

Market Value Quotations:
Model price quotations via telephone, mail or fax for purposes of consignment, purchase or trade are a best effort "ballpark" estimate only. Accurate and firm pricing can only be established once Caboose Hobbies has the items in hand. There is a charge to appraise merchandise that we do not take into our consignment program.

Insurance Appraisals:
Call for information. There is a charge to appraise merchandise that we do not take into our consignment program.

Name Web Site Copyright:
Caboose Hobbies generated descriptions, photograph's and search engine functions remain the property of caboose Hobbies Inc and can not be copied without our written permission.

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500 South Broadway
Denver, Colorado, USA, 80209-4002
Hours: Mon-Fri: 10:00 - 6:00PM, Sat: 9AM - 5PM, Sun: 11:00AM - 4:00PM
Phone: (303)777-6766 - Fax: (303)777-0028 - Toll-Free(Orders Only): (800)886-1813
Email:
information@caboosehobbies.com

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